The Association of British Travel Agents says people who booked vacations with bankrupt Diamond Shortbreak Holidays should be able to get their money back. In a letter issued late last week, ABTA said holidaymakers who had booked Diamond breaks with accredited travel agents were entitled to refunds.
The Diamond group and its subsidiaries, Diamond Rail Holidays and The River Cruise Line, ceased trading on the 15 March 2017. The bankruptcy had impacted up to 7,000 reservations and 16,000 Britons believed they had lost their 2017 holidays.
ABTA says people who booked combined holidays and flights with Diamond Shortbreak Holidays need to get in touch with the Civil Aviation Authority. Those who bought holiday packages without flights should contact ABTA or their bank card issuer.
In additional news related to Market Harborough based Diamond’s failure, Arena Travel says it has taken over both Diamond Rail Holidays and River Cruise. The Suffolk firm’s boss, Steve Goodenough, said the goal was to offer the 5,000 people who had booked rail and river cruises the same packages.
He noted that good insurance cover meant people who had booked holidays would not lose out financially and Arena would try to make sure there were no changes to itineraries. Mr Goodenough finished off by saying Arena’s staff would be doing their utmost to preserve the same high quality bespoke rail odysseys and cruises previously offered by the Diamond subsidiaries.
Diamond Shortbreak Holidays was set up in the late 1990s to operate European holiday tours. When it went bust, 52 UK staff and another 26 overseas representatives lost their jobs. On paper, the firm looked healthy enough and had turned over almost £20 in 2015, but holiday analysts say profit margins were too low.