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Alamo Excellence

The Rental Company Alamo Rent A Car revolutionised the car rental industry in 2005 with its first ever online check-in system but it has distinguished itself yet again with the industry’s first self-service kiosks and its commitment to customer service through new technology in the industry. This resulted in Alamo’s parent company recently receiving a KioskCom Self Service Excellence Award and for getting travelers out of airline seats and into the driver’s seat more easily, quickly and conveniently than ever before in the history of the car rental business.

Alamo was the first car rental company to enable travelers to skip counter lines by offering convenient, user friendly kiosks. There were initial market tests in Jacksonville, Fla., Las Vegas, and Dallas in early 2006, and now has the industry’s largest operational system of 152 kiosks spread throughout 60

U.S. airports.

Alamo’s touch-screen kiosks allow any customer with a valid driver’s license, major credit card and an existing reservation to skip the rental counter and check in directly at the kiosk. When a customer agrees to the terms and conditions, a receipt-sized rental agreement is printed from the kiosk and the customer is directed to his or her rental car on the lot. At the exit booth, the customer simply shows the rental agreement to the booth agent and drives away.

The kiosks also allow a customer to review rental information and documentation previously given, upgrade to a larger car if needed, add additional drivers to the insurance, and purchase such options as GPS units and child car seats etc.



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In the Press
  • The Sunday Post Martin Lewis of Early booking using comparison sites including can slash up to 70%
  • The Daily Mail For the best deals, use price comparison websites such as
  • The Daily Telegraph Check out car hire comparison sites such as to see the prices on offer at dozens of car hire companies.

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