BA and Ryanair at bottom of Which passenger satisfaction survey table

 The latest survey conducted by consumer group Which? placed British Airways and Ryanair at the foot of a customer satisfaction table. In the short-haul airlines category, the Which? study rated the top 20 airlines based on respondents’ assessments.

BA took the 18th position with a satisfaction rating of 52 per cent while Dublin based Ryanair tied for 19th and bottom place with Vueling. These two airlines scored 45 per cent in passengers’ happiness assessments. Vueling is a subsidiary of BA’s parent company, International Airlines Group.

At the top end of the short-haul rankings, Aurigny Air Services took the number one spot with 80 per cent while Jet2 was not too far behind with 76 per cent. Aurigny is a Guernsey headquartered airline operating flights to 10 mostly UK destinations. Budget carrier Jet2 is bigger and currently one of the UK’s largest airlines.

Other UK airlines were little better in the eyes of customers and were all in the lower half of the top 20. easyJet and Flybe were joint 11th with 64 per cent and Thomson-TUI was 14th with 59 per cent. Thomas Cook Airlines, with 54%, was 17th and just one place above BA.

Airline industry analysts say both BA and Ryanair have been plagued with problems in 2017. Ryanair has had to cancel hundreds of flights and faced the prospect of a Christmas strike by pilots, although this seems to have been averted for the time being. BA started charging for food and drinks on short-haul flights and also suffered a major IT systems meltdown.



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