ebookers Offers 100% Package Protection

ebookers.com, one of the leading online travel agents in Europe, has launched a new initiative to give customers more confidence in travel in the wake of the recent disruption from volcanic ash. They are calling the initiative 100% Package Protection, which covers any package bookings made with them.

100% Package Protection covers any flight and hotel, or flight, hotel and car package bookings made on ebookers.com. If the flight included in the package is canceled because of an ash cloud crisis before the departure date, then the booking will be completely refunded. All of the company’s customers that had previously booked a package that was canceled due to volcanic ash have been given a full refund.

ebookers.com head of offline marketing and CRM Steven Rice says that customers will be able to book flight and hotel, or flight, hotel and car packages with reassurance that they will be fully refunded if there is any cancellation of their booking. This new initiative is aimed to ease any concerns customers may have about having to pay extra travel expenses if the volcano affects their booking before they leave on their trip, he continued. ebookers.com is delighted by the response of their customers to the initiative, he added, and they have had a huge amount of positive feedback and comments about it.

It’s very welcoming news that travel agents are starting to offer coverage for ash cloud crisis. Hundreds of thousands of travelers were stranded in mid-April when volcanic ash closed airspace for nearly a week straight across much of Europe, and airlines have been left with a majority of the compensation bills.