Right now, General Motors is in a lot of trouble related to the recall that it had to issue on more than 2.6 million cars equipped with a defective ignition switch. As a result of the faulty ignition switches in both personal and rental cars, GM has been linked to the deaths of at least 13 people.
Despite this, the automaker is still doing what it can to make things “right” by consumers. At least, it is doing what it can to make things right by its high-dollar consumers. GM reported that it is going to offer 33,000 rental cars for some customers who have been affected by its recalls. Most of these rental cars are going to the people who were driving a 2014 Cadillac CTS.
Ryndee Carney, a spokeswoman for the company, said that its luxury Cadillac brand provides reimbursement and alternative transportation for some travel expenses related to the vehicle in question. These services are provided when the car is receiving warranty repair. Since recalls fall under warranty repair, some people will be receiving a rental car while others are will not.
Out of the major recalls that have happened recently for GM, around 19,225 of them were involving the Cadillac 2014 CTS. According to the automaker, the recall on the Cadillac 2014 CTS was not related to the ignition switch failure but to windshield wiper failure.
GM has tried to assure everyone that the Cadillac 2014 CTS is safe for people to drive. However, there were many customers who were still afraid to drive them. These people were free to ask their Cadillac dealer for a fix and temporary transportation at no extra cost.
Of course, the CTS is not the only Cadillac that has been hit by recalls recently. More than 50,500 Cadillac SRX vehicles were recalled just last year. This recall happened on the 3.6 litre engine models. This recall also included free rental cars for customers. According to GM, these cars were being recalled due to a bad software glitch that would sometimes result in delayed acceleration when the driver was in stop-and-go traffic.
There are some other customers who get to enjoy free rental cars as well but not very many. For example, GM is giving out 500 rental cars to some customers who purchased the 2014 Chevrolet Silverado, the 2015 Chevrolet Tahoe and the GMC Sierra. These cars were all recalled recently due to a defective tie-rod that has already led to a number of crashes.
GM has had a number of recalls recently. So far, it has recalled around 13.79 million cars in the United States this year alone. In all of North America, it has around 125.8 million vehicle under recall. All of these cars were affected by just 29 recall campaigns.