The management of the Hyatt hotel group has released a statement saying hackers had broken into its secure payments system. The global hotelier chain said malware was discovered on computers used to process customers’ payments when they made online bookings.
The statement was released on behalf of global operations president Chuck Floyd and he noted that as soon as the unauthorised access was found, Hyatt draughted in cyber-security experts to plug the leak. The statement continued by saying that the specialists had fixed the matter.
It added that although the breach had been resolved, customers who had previously made a reservation via the system should check their credit or debit card statements for unusual transactions. Hyatt says it will keep customers updated on its website and also that it has enhanced security firewalls to prevent further hacks.
Mr Floyd said customers could rest assured that their personal and bank card information would not be compromised with the strengthened security. The statement explained that the security violation was only on its own computer system and hotels that were run by franchisees were unaffected.
Hyatt manages 318 of its 627 global properties directly and the rest are under franchise. The company has so far not released details of what was accessed by the spyware.
Hyatt is not the first international hotelier to be hit by cyberattackers this year. The Starwood Group and Hilton are among those who have owned up to problems with their payments collection systems.