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Iberia tops airline worst baggage handling list

Iberia has found itself at the top of the list of European airlines most likely to lose a passenger’s bags, new industry figures show.

Over the winter months, for the period ended 31 March, the Spanish carrier lost 19.2 bags for every 1,000 passengers boarding its flights.

As a result, its performance was rated the worst among the 26 carriers participating in a recent Association of European Airlines (AEA) survey.

Air France was rated the second-worst, losing 18.9 bags per 1,000 passengers, and was followed on the list by TAP Portugal, at 17.3 bags, with bmi coming in fourth, mishandling 17.2 bags per 1,000 passengers.

British Airways came in with a rate of 15.6 lost bags per 1,000 passengers, which is a significant improvement over past performance. The improvement is largely being attributed to its new terminal, Terminal 5, which had a disastrous start but is now functioning smoothly.

In the summer of 2007, when the airline’s baggage-handling performance was at its worst, it was mishandling 38 bags for every 1,000 passengers.

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