A spokesperson for Korean Air has released a statement saying guidelines for cabin staff dealing with disruptive passengers are being revamped. The revised handbook will allow cabin crews to be firmer and use Taser guns and restraints to subdue violent and unruly passengers in flight.
The statement noted that the new rules would enable cabin crews to deal more effectively with any passenger who endangered or made other passengers feel uncomfortable. The carrier stated that as a part of the changes it would be running training courses on the use of stun guns and using them during in-flight disturbances.
Korean Air explained that under current regulations Taser stun guns could only be used as a last resort when the lives of passengers or crew and the safety of the aircraft were at risk. As part of the revamped rules, Korean Air will also train cabin staff to handle unruly passengers effectively and ensure there is a minimum of one male attendant on every flight.
The regulation changes follow a much-publicised incident aboard a Korean Air flight last week. The carrier was slated for the manner in which cabin attendants dealt with a disorderly passenger on a Hanoi to Seoul service.
US singing star Richard Marx was on board the flight with wife Daisy Fuentes and said he was forced into helping keep a violent and disorderly passenger in check. Speaking later to reporters about the ordeal, he griped that cabin staff did not seem to have had any training whatsoever in dealing with this kind of incident or using a Taser.