Passengers to sue easyJet over lengthy delay

A spokesman for passengers who arrived 32 hours late in Sofia, Bulgaria last Saturday, has reported that they are suing the airline, easyJet.

Approximately 120 passengers are suing for compensation after their flight on Saturday from Gatwick airport was diverted to Bucharest, Romania. On the following Monday they reached Sofia, after a 12-hour journey by coach.

EasyJet flight EZY8977 was on route to Sofia when the pilot informed passengers that the Sofia airport was closed due to heavy snows. He continued on, landing in Bucharest at 2:00am local time, at which time the passengers were provided with accommodation at a nearby hotel.

On Sunday, the passengers were forced to wait until 6:00pm before the coaches arrived to take them to Sofia. It was reported that the Romanian coach drivers didn’t know the way to Sofia and had to consult maps as they drove on icy roads in temperatures as low as -15C.

In an apology to passengers, the airline asserted that it had been advised “clearly and repeatedly that the airport was closed due to heavy snow.”

Officials at the Sofia airport, disputed the claims made by easyJet, saying that the airport remained open and other planes were landing without difficulty. The airport’s executive director, Plamen Stanchev, commented that he had no idea why the pilot wouldn’t land. “Within 30 minutes of the flight from London refusing to land, seven other aircraft made flights,” he noted.

Thanks to www.telegraph.co.uk for the above quotes, for more information on this article please visit their website.

www.easyjet.com