Tiger Airways refuses refund for non existent flight

After it refused to issue a full refund to a Melbourne customer for a non-existent flight, Tiger Airways has been the object of negative publicity around the region.

Bernama, Malaysia’s official news agency, reported that Rebecca Thorpe had booked a seat on a Tiger Airways flight from Hobart to Melbourne on 15 December, and arrived 90 minutes in advance of the departure.

The Hobart airport Tiger Airways desk did not open and she became concerned.

“I checked the schedule and the flight didn’t exist,” Thorpe said.

Tiger Airways had charged her A$87 for the flight to Melbourne. As she needed to return to work and had no way to contact the carrier before 9:00am, she purchased a one-way ticket on a Jetstar flight for A$100, in order to return to Melbourne.

Eventually Tiger offered Thorpe a partial refund of A$24 on her A$87 ticket.

The disgruntled customer took her complaint to Consumer Affairs Victoria and is now intending to pursue the reimbursement of all costs through the Victorian Civil and Administrative Tribunal.

Thanks to www.travelmole.com for the above quotes, for more information on this article please visit their website.

www.tigerairways.com