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UK advice centre says gripes about car hire abroad are on the rise

car hire EuropeAccording to the latest data from a UK consumer organisation, the number of complaints by Brits who hire cars in Europe has risen dramatically. The UK European Consumer Centre says the amount of grievances rose 33 per cent in just one year.

The UKECC says from July 2016 to the end of June the number increased by 140 to 505 when compared to the previous 12-month period. The report said the most complained about Europe countries for car hire were Iceland, Italy, Malta and Spain.

The main gripe was the arrival of additional bills for damages to vehicles weeks after the end of the hire period. The complainants noted that the images were invariably taken days after the vehicles had been returned to hire stations.

UKECC director Andy Allen said Brits hiring vehicles overseas should always try to physically return them to counter staff at the rental stations. They should then get the cars checked and agreements they had not sustained any damage.

Mr Allen finished off by saying if nobody was about at the hire depot, hirers should take lots of photographs to prove they had brought undamaged cars back. Although damage bills were the chief issue, complaints covered the whole gamut of issues with car hire.

Other gripes related to hirers bringing back cars with fuel still in the tank, yet being hit with the cost of refilling from empty. Another one was excess waiver insurance which was either added on, even when unasked for, or cost way above what it ought to have done.

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