The UK’s Civil Aviation Authority (CAA) has announced it is taking legal action against Ryanair in a bid to make it pay for flight holdups. The action follows a review of the way the Irish budget carrier compensates passengers for flight holdups.
EU Flight Delay Compensation Regulation 261 states that passengers arriving at destinations three hours, or more, later than scheduled landing times are entitled to receive compensation. EU261 applies to all flights leaving EU countries in addition to Switzerland, Norway and Iceland. In reverse, the rule is applicable to flights landing on EU soil and operated by EU-registered carriers.
The CAA legal action against Ryanair follows complaints the airline has not been compensating passengers for delays caused by technical glitches. The carrier also stands accused of enforcing a two-year limit on claims by passengers when the rules state any claims can be pursued up to six years later.
The enforcement action on Ryanair follows a six-month study carried out by the CAA to ensure the UK’s top 15 airlines were toeing the line on EU regulations. In a recent statement, the CAA claimed its research had already caused Wizz Air, Jet2 and Aer Lingus to review their policies in regard to flight disruptions and how they dealt with claims.
The statement explained that the CAA would do its utmost to safeguard passengers’ legal rights so they got the support and were recompensed for any inconvenience that was attributable to airlines. Ryanair has issued its own statement refuting the CAA’s allegations it does not comply with EU261.
Ryanair said it obeys the rule and it is an integral section of its Always Getting Better agenda. It finished off by saying representatives would be scheduling a meeting with CAA delegates to sort out issues related to flight delays that were more than two years old.