Vanguard wins award for airport car rental kiosks

Once through all the security checks, long flights and baggage claims, the last thing anyone wants to do is wait in a queue for their rental car. Fortunately self service has made its way to the airports in the form of car-rental kiosks. Vanguard Car Rental USA Inc., has the most car-rental kiosk deployments so far has and also operators of the National Car Rental and Alamo Car Rental brands. Vanguard’s self-service kiosk deployment has earned the company the Industry Deployer of the Year Award at Self Service Expo in April. The award was given at an awards ceremony at the

Mandalay Bay convention center in

Las Vegas. The company is currently operating a total 262 kiosks, 152 at

Alamo locations and 110 at National locations. The rollout plan began in November 2006 after several successful market tests in Jacksonville, Fla., Las Vegas and

Dallas. Alamo Rent a Car is characterized by its blue and yellow color scheme and is geared toward families and leisure travel. National’s customers are mainly business travelers although families use the company as well. Vanguard sees the kiosks as a way of cutting down wait time and lines to improve customer experience, as well as a way to differentiate the

Alamo and National brands in a commoditized market. Research supports this finding and that is one of the reasons that the award was given for this service.

www.nationalcar.co.uk