Virgin Blue receives two prestigious awards

Virgin Blue has recently been recognised for its customer service excellence by receiving the Customer Service Institute of Australia’s ‘Australian Service Excellence Award for Large Business’ for 2008 and also the ‘Best of the Best’ award.

The Customer Service Institute of Australia (CSIA) is the country’s premier customer service organization, committed to the development of its people, standards and systems with the goal of improving customer service.

CSIA awards are presented in recognition of outstanding achievement in customer service and to promote innovation and reward excellence and professionalism.

Teams from Virgin Blue’s Guest Services, Ground Operations and Guest Contact Centres were present at the black-tie event in Melbourne to receive the awards personally.

The chief executive of Virgin Blue, Brett Godfrey, gave full credit to the team members for their outstanding efforts in providing consistently outstanding customer service.

“We are obviously extremely proud to be acknowledged, because delivering outstanding customer service has been a simple aim and a daily part of our culture from day one.”

“To be honoured in this way is quite simply due to the exceptional service our team delivers week in week out from the ground to the sky.”

Thanks to www.travelmole.com for the above quotes, for more information on this article please visit their website.

www.virginblue.com.au