WorldTracer kiosk helps air travellers find lost bags

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Air transport IT specialist SITA has demonstrated a new airport kiosk that makes it possible for passengers to check on missing or delayed bags, at the IATA annual meeting in Malaysia.

Called WorldTracer, the kiosk also allows passengers to file a “missing bag” report online, without having to stand in a queue or speak with an agent.

Kiosks are linked by the Internet to SITA WorldTracer software that is in use by over 440 airlines and ground handling operations around the world.

Catherine Mayer, the SITA vice-president for airport solutions, said: “Passengers rank check-in baggage arriving on time as second in importance for a pleasant journey after the flight arriving on time. Using these kiosks passengers can scan their bag tags and enter their contact details. The passenger can then generate a claim and continue their journey without having to queue at a service counter.”

She continued, explaining: “A unique claims ID number allows the passenger to remain informed of the status of their baggage, either through a dedicated web site or a call centre. Our WorldTracer application will be able to provide them with instant feedback on the status of their bags, 99.9 percent of which are successfully traced and reunited with their owners within 48 hours or less.”

Thanks to www.travelmole.com for the above quotes, for more information on this article please visit their website.

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